Check-in & check-out
Check-in is 4:00 PM or later
Please do not enter the home or condo before this time unless you have received our approval to do so. Additional rental fees will be charged to your credit card if you are found to be in violation of this policy. Occasionally, during peak seasons, your home or condo may not be ready until after 4:00 PM. All of our rentals are accessed with a front door keypad or lockbox on the property. You will receive your access code at 4:00 PM on the day of arrival via text and email.
Check-out is 10:00 AM or earlier
All homes and condos are cleaned and supplied upon your departure.
Payment/Deposit
If the booking is made more than 30 days in advance of your arrival date, a payment of 10% is due. If booking is made less than 30 days prior to arrival, 100% is due. The credit card used for the first payment will be used to process all future payments and is automatically charged on the due date; which is 30 days before arrival when we will collect the remaining 90%. We accept Mastercard, Visa, American Express, and Diners Club.
Cancellation Policy
Guests receive 100% if cancellation occurs more than 30 days before arrival. No refunds within 30 days of arrival. There will be no refunds for no-shows, late arrivals, early departures, inclement weather (i.e. hurricanes, tropical storms, tropical depressions, etc.), or for leaving the home for mechanical failure of non-essential items. We strongly encourage all guests to purchase travel insurance. Our hurricane season runs from June 1st through November 30th.
Changes to dates or rental location are allowed within 48 hours after the original booking/confirmation is complete, but ONLY if your arrival date is more than 30 days away.
Guests who book any rental for a stay of 28 nights or more, will adhere to a 60-day cancellation policy.
Linens & Supplies
All homes and condos are privately owned and equipped for basic vacation needs. Bedding, bath & beach towels are provided for the maximum number of possible guests stated. A starter supply of paper products is included and there are several stores close by where you can stock up for your stay. Beach chairs are not guaranteed; therefore, are not included in the listing as being available.
Maintenance Policy & Access
Maintenance problems in the home or condo will be handled in a timely and professional manner. The rental rate will not be adjusted due to any malfunction of equipment, which includes TVs, VCRs, DVDs, air conditioning units, hot water tanks, elevators, stoves, refrigerators, ice makers, door locks, pools, etc. Equipment and appliances whether new or not may malfunction and cannot be guaranteed. Refunds will not be provided due to malfunction of equipment.
It is agreed that Stay Better Vacations has the right to enter the property at a reasonable time for repairs or routine maintenance including pest control and other property services.
Smoking & Vaping Policy
All rentals are non-smoking. No smoking of any kind is permitted inside, which includes vaping. Ketch Courtyard and The Pelicans are a non-smoking complex; nowhere on the grounds can you smoke, including balconies.
Parties & Underage Drinking
A majority of our rentals are located in a residential community with both year-round residents and short-term guests. As such we ask that you respect their privacy and their right to a peaceful existence! Specifically, between the hours of 10:00 PM and 8:00 AM noise should be kept to a minimum. Parties, weddings, or large family reunions are not permitted in any of our rentals due to the City Ordinance and Fire Code. Complaints of loud noises or underage drinking will result in eviction without any refunds being issued.
Occupancy / Age / Restrictions
In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the website or the confirmation letter, without prior approval. No fraternities, schools, civic, or other non-family groups are permitted unless granted prior approval. In no event shall guests assign or sublet the Rental Property in whole or in part. Guests agree that they will be present during the entire rental period. You must be at least 25 (a few homes list a minimum of 27) years old to rent any of our rentals.
Cleaning Policy
Our expectations are for you to enter a clean, fully-ready, and properly stocked rental. Regardless if you stay one night or seven, our cleaners perform the same tasks for every clean. Therefore, the cleaning/property preparedness fee remains the same for any number of nights booked.
Should you arrive at your rental and notice something was overlooked or not cleaned; please advise us within 2 hours of arrival. We are unable to correct the situation if we are not made aware.
Living near the beach means that sand will follow you home. We do our best to remove all evidence of the beach before your arrival, but sometimes we may miss a few grains.
Your credit card will be charged for additional cleaning if the home or condo, linens, and/or carpet are found to be excessively dirty.
